The Ultimate Tip for Not Dropping the Ball in Your Business

The Ultimate Tip for Not Dropping the Ball in Your Business

When it comes to your business, you have plans to move your company forward, improve your bottom line and feel in control. However, the last few years have been challenging, to say the least.   There’s been: – Changes in working practice –...
Are You keeping the Customer Informed or Making Excuses?

Are You keeping the Customer Informed or Making Excuses?

“Just to let you know, we’re short staffed today.”   The first greeting on entering a tea room today.   Is this keeping the customer informed, or managing expectations of poor service to come?   It’s a difficult call sometimes. The information...
Make it Clear

Make it Clear

At the end of last week, our office assistant offered to help out and I suggested she could get into the filing. Obviously it’s important to be clear about what you want to get done, as she definitely complied. How many times have you thought you’ve made...
Welcome to “Blue Monday”

Welcome to “Blue Monday”

Feeling trapped in your own business? Is your own company running you? Do you feel your firm is stuck in a rut and you don’t know how to get away from that feeling? Welcome to this year’s Blue Monday. It will pass. But… That’s not the whole story or the...
Reskill Your Business

Reskill Your Business

There has been a great deal of talk about a lack of home-grown skills available to manufacturing and technology businesses in the UK, and the recent combination of Brexit and the pandemic has apparently done nothing to make that better – in fact it appears that...