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When using AI for tasks normally carried out by human employees, you may have to factor in extra checking and supervision. If AI were an employee, it might be the subject of a competence challenge!
What 30 years of business has taught us: People don’t make decisions because they are worried that they might make the wrong one. It doesn’t need to be that way!
What 30 years of business has taught us: We may expect perfection, but reality is that everyone has limitations and the key is to accept these and plan accordingly.
What 30 years of business has taught us: Replacing wisdom with pure knowledge might deliver facts, but not always the best function. A “Grandpa” type figure is still important.
What 30 years of business has taught us: When visiting customers, we may see things that seem wrong, but have valid reasons. Understanding their perspective is crucial. Strengthening processes is as important as fixing problems.
Things we’ve learned from 30 years of MATL: Keeping an open mind frequently leads to unexpected approaches and better solutions for everyone
What 30 years of MATL has taught us: Even when small business owners are struggling with their own time an skills, they won’t ask for help either within the organisation or outside.
MATL continues to be invited to deliver part of the CPD training course at Aston University targeted at process engineers to build up thie confidence and practical knowledge in the industry
There’s a gap between what you’re doing daily as a SME director and what you want to achieve. You don’t have to do it all.
Are We Paying the Price for Choice?
As consumers and end users we have the right to choose, even for those services which used to be the domain of one provider. But along with that choice comes an expectation that we know what standard to expect.
Managing customer expectations is sensible, but giving them an expectation of poor service isn’t helping anyone.
Make it Clear. Even the best instructions could be interpreted in another way, if you’ve not thought it out fully.