The Ultimate Tip for Not Dropping the Ball in Your Business

The Ultimate Tip for Not Dropping the Ball in Your Business

When it comes to your business, you have plans to move your company forward, improve your bottom line and feel in control. However, the last few years have been challenging, to say the least.   There’s been: – Changes in working practice –...
Are We Paying the Price for Choice

Are We Paying the Price for Choice

As consumers and end users we have the right to choose, even for those services which used to be the domain of one provider – education, healthcare, travel etc. But along with that choice comes an expectation that we know what we’re doing and can make an informed...
Are You keeping the Customer Informed or Making Excuses?

Are You keeping the Customer Informed or Making Excuses?

“Just to let you know, we’re short staffed today.”   The first greeting on entering a tea room today.   Is this keeping the customer informed, or managing expectations of poor service to come?   It’s a difficult call sometimes. The information...
Make it Clear

Make it Clear

At the end of last week, our office assistant offered to help out and I suggested she could get into the filing. Obviously it’s important to be clear about what you want to get done, as she definitely complied. How many times have you thought you’ve made...