Stop Procrastination – How to Never Make a Wrong Decision

Stop Procrastination – How to Never Make a Wrong Decision

Things We’ve Learned in 30 Years.. NEVER make a wrong decision? Firstly, let’s put a clarification here: You can’t make a wrong decision if you’re acting in good faith. Better? OK, this sounds more like one of those woo-woo statements that might be generated by a...
Welcome to “Blue Monday”

Welcome to “Blue Monday”

Feeling trapped in your own business? Is your own company running you? Do you feel your firm is stuck in a rut and you don’t know how to get away from that feeling? Welcome to this year’s Blue Monday. It will pass. But… That’s not the whole story or the...
Have You Been Missing Out?

Have You Been Missing Out?

Have you been missing out? I’ve seen lots of posting on social media during the latter half of December with Christmas greetings, best wishes, observations and asking questions, and statements of looking forward to the new year plans and good news. Part of me has been...
Reskill Your Business

Reskill Your Business

There has been a great deal of talk about a lack of home-grown skills available to manufacturing and technology businesses in the UK, and the recent combination of Brexit and the pandemic has apparently done nothing to make that better – in fact it appears that...
Customer Support – PR headline, Ambition or Reality?

Customer Support – PR headline, Ambition or Reality?

We all say we believe strongly in providing good customer support, but it’s something that all customers expect by default anyway, so why mention it? The real customer experience varies quite wildly in practice. It shouldn’t matter whether the contract is...