Customer Support – PR headline, Ambition or Reality?

Customer Support – PR headline, Ambition or Reality?

We all say we believe strongly in providing good customer support, but it’s something that all customers expect by default anyway, so why mention it? The real customer experience varies quite wildly in practice. It shouldn’t matter whether the contract is...
Leadership Award for Director

Leadership Award for Director

  Peter Francis, Managing Director of MAT Ltd, has been granted Level 7 Award in Leadership and Management by the City and Guilds Institute through CVQO. This ILM7 award recognises the strategic leadership in his business role as director of engineering consultants...