People Don’t Ask for Help – Even when in a hole!

People Don’t Ask for Help – Even when in a hole!

Things We’ve Learned in 30 Years.. Not everyone appreciates a” know-it-all”, except maybe your own kids. when they’re pre- teens. But business owners and departmental managers seem to be expected to be able to come up with answers and solutions-often...
Practical Process Engineering CPD Training Course Continues

Practical Process Engineering CPD Training Course Continues

When I was at school, I wanted to be a teacher. Well, that’s the sort of specialist job you get exposed to at school, after all, so it’s natural to aim for a familiar career. However, after a careers evening which showed what engineering had to offer, I was hooked. It...
The Ultimate Tip for Not Dropping the Ball in Your Business

The Ultimate Tip for Not Dropping the Ball in Your Business

When it comes to your business, you have plans to move your company forward, improve your bottom line and feel in control. However, the last few years have been challenging, to say the least.   There’s been: – Changes in working practice –...
Are You keeping the Customer Informed or Making Excuses?

Are You keeping the Customer Informed or Making Excuses?

“Just to let you know, we’re short staffed today.”   The first greeting on entering a tea room today.   Is this keeping the customer informed, or managing expectations of poor service to come?   It’s a difficult call sometimes. The information...
Make it Clear

Make it Clear

At the end of last week, our office assistant offered to help out and I suggested she could get into the filing. Obviously it’s important to be clear about what you want to get done, as she definitely complied. How many times have you thought you’ve made...
Welcome to “Blue Monday”

Welcome to “Blue Monday”

Feeling trapped in your own business? Is your own company running you? Do you feel your firm is stuck in a rut and you don’t know how to get away from that feeling? Welcome to this year’s Blue Monday. It will pass. But… That’s not the whole story or the...