Things We’ve Learned in 30 Years..
When visiting a customer, we aren’t likely to know everything about how they work, why they do things or what is the “right thing”.
It’s very easy to want to do something when you see it doesn’t match our perception of right.
See it; Fix it.
If we spot something not correct then it needs to be fixed, doesn’t it?
Well, not necessarily.
- It’s done to accommodate a particular member of staff, so whilst it may not be the most efficient, it is consistent.
- We’re seeing a snapshot where what we observe isn’t the normal approach, such as certain equipment is faulty, and this is the fall-back approach.
- The operation is far more dextrous than we assume, so the “problem action” may be out of sequence or a remedial one.
- Factors such as customer requirements aren’t immediately obvious.
Get in touch today to find out more about how we can not FIX what you have, but help to make it better.
All without horrifying your team!